Returns & Exchanges
Last Updated: [Date]
1. Return Eligibility
- Timeframe: 30 days from delivery date
- Condition: Items must be unused, with original tags and packaging
- Proof of Purchase: Original receipt or order confirmation required
2. How to Initiate a Return
- Start your return:
- Online Portal: mkboutiques.com/returns
- Through your account dashboard
- Package items securely in original dust bags and boxes
- Attach the prepaid return label (domestic orders only)
- Schedule a pickup or drop at designated luxury concierge locations
3. Refund Processing
- Timeline: 7-10 business days after we receive your return
- Method: Original payment instrument
- Deductions: Shipping fees non-refundable (except for defective items)
4. Exchanges
- Size/Color Exchanges: Available within 60 days
- Process: Select “Exchange” at checkout in returns portal
- Restocking: Subject to current collection availability
5. Luxury Item Considerations
- Leather goods must show no signs of wear
- Special edition items may have unique return policies
- Fine jewelry requires authenticity certificate for return
6. International Returns
- Customer responsible for:
- Return shipping costs
- Customs duties
- Import VAT
- Recommended service: Insured courier with tracking
7. Non-Returnable Items
- Monogrammed/personalized products
- Final sale items (marked during checkout)
- Beauty products for hygiene reasons
8. Defective Items
- Report within 72 hours of delivery
- Provide:
- Detailed photos of flaw
- Copy of packing slip
- We’ll arrange complimentary return shipping
For assistance, visit our Style Concierge at mkboutiques.com/returns-help